These are the most common questions for customers. If your question isn’t answered, contact support.
How is MRR calculated?
From each of your customers we fetch all of their subscriptions. Some SaaS’ allow customers to have multiple subscriptions, we take these into account and tally them.
For yearly subscriptions, the amount (of one or many subscriptions) is divided by twelve.
What does TCV mean?
TCV stands for Total Contract Value. It’s the total amount a customer has spent with you up until that point.
Refunds are subtracted from this amount.
Can I add free users?
If you add your free users in your Stripe account, than: yes!